Locate Us:
2nd Floor, Akerman Health Centre
60 Patmos Road, London, SW9 6AF
Tel. 020 3049 6500
Fax. 020 3049 6515
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Patients Rights

Patients have a right to expect -

  • To be treated in a polite, respectful and courteous manner
  • To have safe and up-to-date medical care
  • To have telephone calls answered promptly
  • Ideally, to be seen within 10 minutes of your appointment time
  • To get an explanation if you are kept waiting more than 20 minutes for your appointment
  • To obtain a consultation with a doctor for a complete health check if you are aged between 15 and 64 and have not been to the surgery for more than three years
  • To obtain a consultation with a doctor for a complete health check if you are aged over 64 and have not been to the surgery for more than a year
  • To choose a named healthcare professional for general treatment or for a particular condition, such preference to be recorded in writing