2nd Floor, Akerman Health Centre
60 Patmos Road, London, SW9 6AF
Tel. 020 3582 0000
Navigation Menu
Close Menu
Home
Services
Compliments & Suggestions
GDPR & PRIVACY NOTICE
GDPR Patient Leaflet PRIVACY NOTICE
Self Management
Self Referral getUBetter
You and your general practice
Close Menu

Patients Rights

Patients have a right to expect -

  • To be treated in a polite, respectful and courteous manner
  • To have safe and up-to-date medical care
  • To have telephone calls answered promptly
  • Ideally, to be seen within 10 minutes of your appointment time
  • To get an explanation if you are kept waiting more than 20 minutes for your appointment
  • To obtain a consultation with a doctor for a complete health check if you are aged between 15 and 64 and have not been to the surgery for more than three years
  • To obtain a consultation with a doctor for a complete health check if you are aged over 64 and have not been to the surgery for more than a year
  • To choose a named healthcare professional for general treatment or for a particular condition, such preference to be recorded in writing

You and Your General Practice (Patient Charter)

We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide explains:

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.